Operations & Leadership

Build the business.
Stop holding it
together yourself.

I install the systems, structure, and leadership frameworks that let founders scale without burning out. Not a deck of recommendations — an operating system that actually runs.

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Joanna Gozdek
Joanna Gozdek
Business & Leadership Consultant

I build the operating system that allows founders to scale without burning out. I do two things most consultants keep separate: I build the systems and develop the leadership.

12+ Years Experience COO-Level Background Remote · Worldwide EN · PL
12+ Years in Operations & Leadership
COO-Level Experience
Asana · ClickUp · Notion
Agencies & Scaling Businesses
Remote · Worldwide

Systems that actually get built

Not a report that sits on a shelf. Everything is designed, implemented, and handed over running.

Operations and leadership together

Most consultants do one or the other. I do both — because the system and the leader have to develop together.

Built for founders with growing teams

Designed for businesses of 2–40 people where the founder is still the operating system.

Four Areas of Work

One operating system. Four pillars.

Every engagement works across some or all of these four areas — depending on where the biggest gaps are in your business.

01

Execution Systems

Workflows, task ownership, delivery structures, project management. Nothing falls through the gaps. Everyone knows what they own.

02

People & Team Structure

Role clarity, accountability frameworks, hiring criteria, team design. Your team is capable and clear — not just busy.

03

Leadership & Decision-Making

The operator-to-CEO shift. Faster, better decisions. Frameworks that mean you're not the bottleneck in your own business.

04

Culture & Ways of Working

Values, behaviour standards, working principles. The culture layer that holds a growing team together without the founder in every room.

Services & Investment

Choose how we work together.

All services are delivered remotely. Not sure which is right for your situation? Book a discovery call and we'll figure it out together.

Service 01
01

Workflow Optimisation

Project · 2–4 weeks · Remote

"Work is chaotic. Tasks get lost, nobody knows who owns what, and every decision routes back to the founder."

What you get
  • Workflow audit — understanding how work actually moves
  • Redesigned workflows with clear ownership at every step
  • Implementation in Asana, ClickUp, or Notion
  • Documentation your team can actually follow

Tools: Asana · ClickUp · Notion

Select the scope that fits your business

Starter
1 core workflow redesigned end-to-end
£750
one-off project
Standard
Up to 3 workflows + team training session
£1,800
one-off project
Complete
Full audit + rebuild of all key processes
£3,500
one-off project

Select the scope that fits your business

Foundation
Ops audit + redesign of 1 key area
£2,500
one-off project
Growth
Full operational overhaul across the business
£5,000
one-off project
Scale
Growth + 4 weeks embedded post-implementation support
£7,500
one-off project
Service 02
02

Operations Optimisation

Project · 4–8 weeks · Remote

"The business works — but only because you're holding everything together. Remove the founder and it starts to fall apart."

What you get
  • Deep-dive into how your operations actually run
  • Redesigned team structure and accountability framework
  • Systems built and implemented — not just recommended
  • A business that can run without you in every decision

Service 03 — Flagship Offer

Monthly Retainer · Ongoing · Remote

Operations Partner —
Your Fractional COO.

For founders who need more than a project — they need someone who knows the business, keeps things running month to month, and scales with them as they grow. This is ongoing operational partnership, not a one-off engagement.

Ongoing ops oversight · Weekly check-ins · Systems maintenance · Team coordination · Scaling support

Light
~10 hours / month · Oversight & support
£1,200/mo
Standard
~20 hours / month · Active operational partner
£2,200/mo
Fractional COO
Embedded
~35 hours / month · Full fractional COO engagement
£3,500/mo
Service 04
04

Leadership Coaching

1-on-1 Sessions · 60–90 min · Remote

"You're stuck in operator mode — doing everything, trusting nobody, unable to delegate. You need to shift from doing everything to leading everything."

What you get
  • 1-on-1 coaching sessions (60–90 minutes)
  • Decision-making frameworks tailored to your situation
  • Leadership development — the operator-to-CEO shift
  • Accountability and challenge between sessions

Single session or ongoing commitment

Single Session
One-off 90-minute coaching session
£150
one-off
Monthly
4 sessions per month (weekly cadence)
£500
per month

The Approach

The Founder → CEO System.

Every engagement follows the same four-phase approach — regardless of which service you start with.

01
Diagnose

Understand what's actually breaking and why. Audit the systems, the structure, the team, and the leadership — honestly.

02
Design

Build the operating system specific to your business. Not a template from a book — designed for how you actually work.

03
Install

Implement it with your team. Train the people. Build the habits. Set the standards. Make it real, not theoretical.

04
Mentor

Stay alongside you as you lead it. Adjust as the business grows. Make sure the system holds when things get harder.

The Complete Business System

Operational clarity.
Financial freedom. Together.

Combine Joanna's Operations & Leadership service with Aleksandra's Financial Clarity and build a business that runs well at every level — clear numbers, clear structure, clear leadership.

✓ Clean books & monthly reporting ✓ Operational systems & workflows ✓ Team structure & accountability ✓ Leadership frameworks ✓ One joined-up consultancy

Combined packages are priced based on your specific needs. Book a call and we'll design the right combination.

Ready to build a business that runs without you holding it together?

30-minute discovery call. No obligation. Just clarity.

Or email us directly: contact@twohorizonsconsulting.com